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April 26, 2022

Hartling Group Resorts have implemented new health and safety protocols to ensure your safety and well-being while you are visiting, these protocols are based on recommendations from our Ministry of Health, the CDC, WHO, and CARPHA.  See full set of travel requirements for Turks & Caicos – Click Here.


Our team members at each resort receive continuous training on the highest levels of hygiene and cleanliness standards.  We have established robust protocols to ensure the continuous deep cleaning of each hotel in addition to implementing various measures to protect against Covid-19.


Enhanced cleaning standards will continue to be monitored and regularly reviewed by each properties leadership team to ensure your safety and well-being throughout the duration of your stay.


Antibacterial disinfectant products are being used throughout the day at each of our properties to ensure surfaces are cleaned to prevent the spread of Covid-19. These measures are in addition to our already robust hygiene and cleanliness protocols which already mandate common hygiene practices, handwashing facilities, as well as alcohol-based hand sanitizers, and strict guidance on regular hand washing throughout the day.


All team members are well-trained to identify key symptoms of Covid-19, and have been instructed to not to come to work if they are feeling unwell or had contact with anyone who is suspected or confirmed to having Covid-19.


Turks & Caicos Ministry of Health (MOH) View Destination Protocols >>>




The Shore Club is committed to providing our guests with travel flexibility to ensure you have peace of mind during these unprecedented times, so you can book your travel experience with confidence.


New Reservations
Worry free 7 cancelation policy gives you the flexibility you need to book now!


Third-Party Reservations

Guests who booked with a travel professional or other third parties including online travel are advised to contact their booking provider for further assistance.


Group Reservations

Should you have a group or event booked with us, note that our Sales team will work closely with you and/or your event planner to manage any changes on a case-by-case basis.  For more information on the terms and conditions of group contracts please contact us.


For full details and to make arrangements for any bookings made directly with us or on our website please contact us via email to or phone to 649.339.8000.


Frequently Asked Questions



Ensuring the safety and well-being of our guests, team members, and community remains our top priority. We have implemented a series of new cleaning protocols to protect against Covid-19 and ensure even-higher standards of cleanliness through each resort is achieved and maintained. As part of these elevated measures, we will be including additional protocols for team member personal hygiene, removing unnecessary touchpoints, cleaning and disinfecting all areas with a focus on high touch surfaces, and physical distancing practices.


Sanitizer stations are available throughout the resort and frequent hand washing is highly encouraged. Signage will be visible throughout the property where applicable for proper physical distancing practices.


The Hartling Group properties have established additional procedures to ensure the regular deep cleaning of its hotels. We will be conducting a full deep clean of all areas at every hotel, prior to re-opening, following these well-established best practices provided by CDC, WHO, and CARPHA.


AIRPORT ARRIVAL – Taxis will be available on a cue with social distancing practices. We highly recommend securing appropriate transportation prior to your departure and can do so by contacting our pre-arrivals team




Prior to your arrival, deep cleaning of all curtains, fabrics, quilts, pillows, and cushions will take place. All floors, hard surfaces, and high touch surfaces will be cleaned and disinfected with a cleaning product approved to protect against Covid-19.

Every fourth day of your stay during housekeeping service we will fog high touch areas with anti-bacterial disinfectants to maintain your safety and well-being.



Dining throughout each of the resorts will remain an exceptional experience with unique offerings and a little more privacy.  Our restaurants will space seating according to physical distancing practices as required by the Turks & Caicos Government.



All four of our swimming pools are open. Chlorine levels will be frequently monitored at each pools and kept within the operating parameters of regular swimming protocols.



Our gym is also open and an attendant will frequently sanitize all equipment after each use.



Spa services remain available for your enjoyment. All areas will be thoroughly sanitized before and after each guest, physical distancing practices will be followed at all times.



All high touch areas will be sanitized throughout the day, Clothing cannot be tried on in the boutique, and physical distancing will be practiced. For your convenience, sanitizing UV wands, face coverings, and a variety of sanitizers are available for purchase.



Children’s program at the Jungle Jam kids’ club are in full swing! Check for the weekly schedule upon arrival.



Bicycle rentals and non-motorized watersports equipment are available and will be sanitized after and before each use.


All protocols and procedures will be subject to updates in line with the very latest guidance from relevant health and industry authorities.


Updated April 25, 2022